Your privacy
Privacy Policy
Effective
Hair loss is personal, and so is your information. We collect only what we need to care for you, we never sell it, and we keep it private.
Privacy at a glance
- Do you sell my personal information?
- No. We never sell, rent or trade your personal information or hair-health details to anyone.
- What information do you collect?
- Only what you choose to share (such as your name, phone number, preferred studio and hair concerns) plus basic, anonymous website usage data.
- How do you use my information?
- To respond to your consultation request, schedule and provide services, and improve our website. We do not use your hair-health details for advertising.
- How do I access or delete my information?
- Call either studio at (516) 399-7021 or (631) 253-1106 and we will help you review, correct or delete your information.
Who we are
Hair Solutions of Long Island (“we,” “us,” or “our”) operates private hair loss studios for women in Nassau and Suffolk County, New York, and the website at hairsolutionsli.com. This policy explains how we handle personal information collected through our website, phone calls, consultation forms, our AI hair advisor (Ava) and our studios.
Information we collect
Information you give us. When you request a consultation, call us, or chat with Ava, you may share your name, phone number, preferred studio location, the service you are interested in, and details about your hair or scalp concerns.
Hair and scalp health information. During consultations and treatment we may record notes, scalp analysis images and before-and-after photos. We treat this information as sensitive and use it only to provide your care.
Information collected automatically. Like most websites, we collect limited technical data such as browser type, device type, pages visited and approximate location (city level). We use privacy-friendly analytics that do not use advertising cookies.
How we use your information
- Respond to consultation requests and questions
- Schedule, confirm and provide services at our studios
- Prepare documentation you request, such as cranial prosthesis paperwork for insurance
- Send appointment reminders and service follow-ups you have agreed to receive
- Understand how our website is used so we can improve it
- Meet legal, tax and recordkeeping obligations
Before-and-after photos and testimonials
We never publish your photos, name or story without your separate written permission. You can withdraw that permission at any time and we will remove the content from our website and social channels going forward.
Our AI hair advisor (Ava)
Ava provides general, educational information and is not a medical provider. Messages you send to Ava are processed by our AI service provider to generate a response. Please do not share information you would not want processed this way. Ava conversations are not used for advertising.
Phone calls and text messages
If you give us your phone number, we may call or text you about your consultation and appointments. Message and data rates may apply. Reply STOP to any text to opt out, or tell us during a call. We do not share your phone number for third-party marketing.
Security and data retention
We use reasonable administrative, technical and physical safeguards, consistent with the New York SHIELD Act, to protect your information. Client records are kept only as long as needed to provide services and meet legal obligations, then securely deleted. Consultation requests that do not become appointments are deleted within 24 months.
Your rights and choices
You may ask to access, correct or delete your personal information, or to stop receiving calls and texts. We will verify your identity and respond within 30 days. We will not treat you differently for exercising these rights.
Children’s privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13. Services for minors are scheduled by a parent or guardian.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last revised.
Contact us
For privacy questions or requests, call or visit either studio:
- Hair Solutions of Long Island – Nassau
3601 Hempstead Turnpike, Suite 510, Levittown, NY 11756
(516) 399-7021 - Hair Solutions of Long Island – Suffolk County
368 Veterans Memorial Highway, Suite 5, Commack, NY 11725
(631) 253-1106